Enterprise Communications
Solution Set
 Form Letter System
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Global Works Helps Hill Physicians Group Automate Form Letter Production
"We're very happy with the product...I'm extremely happy with the support from Justin and what Global Works has been able to do for us."
Joann Takeda, Systems Analyst,Hill Physicians Group
Issue
At Hill Physicians Medical Group, an Independent Practice Association with 2200 physicians, 1200 offices, and more than 300,000 members, the process of producing form letters required a great deal of manual intervention. In an effort to reduce both the incidence of user error and the time required to produce letters, Hill Physicians sought a means of automating the process.
Solution
Hill Physicians chose to implement Global Works Form Letter System (FLS). FLS automates letter production by populating placeholders with recipient-specific data. FLS presents the end user with filtered lists to facilitate the selection of both the appropriate letter and applicable text insertions. Letter templates are created using MS Word, allowing letter managers to easily make changes when necessary. Optional fax functionality lets physicians quickly process referrals.
Results
- Significantly reduced user involvement and incidence of error in letter production
- User intervention eliminated from the production of specified, query-generated letters
- Enhanced professional image through consistency of letter templates
- 300+ referral letters a day faxed to physician offices, reducing authorization response time
- Dedicated call back team no longer required for referral processing, allowing more resources for customer support
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