Enterprise Communications
Solution Set
Modules Available
 Managed Care:
- Enrollment
- Referrals
- Claims
- EOB (Member)
- EOB Add-on (Vendor Summary)
- Case Management
- Customer Service
BAR
SCHED
Fax Add-on
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Product Overview
The Global Works Form Letter System (FLS) enables your staff to produce forms and letters containing appropriate and detailed information with full formatting and rich graphics directly from the GE Flowcast system.
FLS is a flexible system, offering you full control over letter content, format and production while safeguarding against user error.
For user access and print production, letters and forms can be configured in a variety of ways to best accommodate each situation and workflow:
Letter storage and online accessibility features promote efficient customer service as well as regulatory compliance.
Business Drivers
Many organizations are staffed with smart, competent professionals who provide excellent service to their customers. Despite this, their customers often form negative impressions due to that other member of the staff - "the system." If your paper communication system is not presenting a professional and consistent image, FLS can help you present your organization in a better light.
Maintenance of the content, formatting and business logic for forms and letters is time consuming work that requires technical expertise in a number of different tools.
The demands of regulatory compliance increase with each passing year. From maintenance of codes on fee tickets to mandated language and formatting on patient and member notifications, the content control and audit/edit history of FLS will assist you in managing your documents for optimum compliance.
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Case Studies
Advanced Web Global Works Form Letter System Implementation at Brown & Toland:
Brown and Toland Medical Group (BTMG) had upgraded their practice management system to IDX Flowcast 3.0TM Advanced Web and needed a form letter solution for their new scheduling environment (click to read more)
Hill Physicians Group Automates Form Letter Production with Global Works Form Letter System:
At Hill Physicians Medical Group, the process of producing form letters required a great deal of manual intervention. In an effort to reduce both the incidence of user error and the time required to produce letters, Hill Physicians sought a means of automating the process (click to read more)
OSU Physicians Implements Global Works Form Letter System SCHED Module:
Global Works is celebrating a successful, on-time go-live of the Form Letter System (FLS) SCHED module at Ohio State University Physicians, LLC. OSU Physicians oversees the IT/IS functions of the IDX software applications for the University's medical practice plans. With 1500 users, 550 scheduling locations (including 300 mobile mammography locations), 171 scheduling departments, and nearly 1500 scheduling providers, OSU Physicians needed a flexible system that could satisfy special formatting and letter processing needs (click to read more)
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